Thank you for your purchase or before buying you know our item return and refund policy. We hope you are happy with your purchase. This return and refund policy for our customers, we hope it will be clear concept and will strengthen more relationship.

However, if for some reason you are not completely satisfied with your purchase, you can return it to us for a full refund, store credit or exchange. If our return policy is consistent. Please see below for more information about our return policy.


Since we understand that sometimes you buy things that do not meet your expectations, we have developed an exchange policy that is helpful to our customers. All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

  • Our delivered products are damaged (eg physically destroyed or broken) / defective (such as unable to switch)
  • The product delivered as per our promise is incomplete (such as missing items and / or accessories)
  • The product we delivered was incorrect (such as incorrect product / size / color, or expired)

Note: You can exchange by returning to us. No refund is applicable


To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Contact – Xclusivebrandsbd

Attn: Returns


Address: Flat 502, House 155, Road 4 Block A, Gulshan, Niketan, Dhaka, 1212. Bangladesh.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a good courier service method to return your products. We do not collect any direct products from courier services, so it is at your own risk to send or receive the products to us.


No exchange and return policy will apply for any pre -order items.


We do not give any refunds if you buy any product from us, but you can exchange the product.

Note: Exchange and refund sale items do not apply..


The following items cannot be returned or exchanged:

  •   new items   

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

  •   Sale items are FINAL SALE and cannot be returned.   


If you have any questions concerning our return policy, please contact us at:

Phone: 01795-535353

Last updated March 06, 2022