We’re always on hand to offer advice or make things easier, so to help, we’ve compiled these FAQs. If you’ve got a question, then they should do the trick.
FAQ
MY ACCOUNT
Yes, you can order everything that is available online and also place a pre-order.
Yes, please reach out to our customer service team on +8801795535353 or email [email protected] for further assistance.
You can check on the status of your order by logging into your account and selecting the order to see its status. Also see our shipping policy page for the most up-to-date information https://xclusivebrandsbd.com/privacy-policy/. During peak trading times there may be changes to these timelines.
To save your shipping addresses, click on the “Shipping Addresses” link in the “My Account” section. You can add, edit, and delete shipping addresses.
To update your personal information, click on the “Personal Information” link in the “My Account” section. You can update your name, email address, shipping address, and billing information.
To view your order history, click on the “Order History” link in the “My Account” section. You will see a list of all of the orders you have placed, including the date, items ordered, and status of the order.
With your account, you can:
- View your order history
- Track your shipments
- Update your personal information
- Save your shipping addresses
To log in to your account, go to the website of the online shopping site and click on the “My Account” link. Enter your email address and password and click on the “Login” button.
To create an account, go to the website of the online shopping site and click on the “Create Account” link. Enter your name, email address, Phone number and password and click on the “Create Account” button
PAYMENT
We offer a variety of payment methods to accommodate our customers’ preferences, including mobile banking options like bKash, Rocket, Nagad, Tap, Upay, SureCash, and OK Wallet, as well as card options such as Visa, MasterCard, UnionPay, and Nexus, and even net banking.
Absolutely, you can use points that have been redeemed by purchasing products.
Yes, we offer cash on delivery, but for preorders, you will need to make an advance payment. We cannot accept cash on delivery for preorders.
RETURN / REFUND / EXCHANGE
Our return policy allows for full refunds or exchanges within 7 days of purchase, as long as the items are in their original condition with tags and packaging. Sale items are non-returnable.
To return an item, please contact us for a return authorization number. Once you have received a return authorization number, please package the item securely and ship it back to us.
Shipping
We ship to all over Bangladesh (only).
Most orders are shipped within 3-7 business days. Shipping times may vary depending on your location
Shipping costs vary depending on your location and the size and weight of your order. You can calculate your shipping costs at checkout.
SUPPORT
Your satisfaction is important to us, please don’t hesitate to contact us if you have any questions. Our Customer Care team will be more than happy to assist you.
We’re on hand to assist with:
- Size and fit advice
- Detailed product information
- Delivery questions
- Exchange and return queries
- Placing order
- CUSTOMER CARE: +8801795535353
- CONTACT US