High5 Energy Gel – Mango 40g

<span style=”color: #000000;”>We are happy to offer an exchange and return policy. We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we’ve made the process simple and transparent.</span>

<span style=”color: #000000;”>For items purchased before this date, the standard 7 day return and exchange policy applies.</span>

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<span style=”color: #000000;”><strong>Delivery Charges:</strong></span>
<span style=”color: #000000;”>You will be responsible for the delivery charges for returning the product to us, but we will be responsible for some reasons.</span>

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<span style=”color: #000000;”><strong>Returning an unwanted item?</strong></span>
<span style=”color: #000000;”>We understand that sometimes a product may not meet your expectations, and you may wish to return it. As long as the item is in its original condition, we accept returns, provided you follow the guidelines outlined below, including those related to fair use. Please check the product information section for the specific item you ordered on our website to see if it is eligible for return, as this may differ depending on the product.</span>

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<span style=”color: #000000;”><strong>After Timeframe?</strong></span>
<span style=”color: #000000;”>After the specified returns period outlined above, we unfortunately cannot accept returns for items that are unwanted. If you attempt to initiate a return after this timeframe, we may need to resend the item to your delivery address. You will be responsible for any associated delivery costs incurred during this process. Please ensure that you review our returns policy carefully to avoid any inconvenience.</span>

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<span style=”color: #000000;”><strong>Discount Sales</strong></span>
<span style=”color: #000000;”>Our return &amp; exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.</span>

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<h2><span style=”color: #000000;”>1. How to Initiate a Return</span></h2>
<span style=”color: #000000;”>Do not send items back before contacting us. The quickest way to start your return or exchange is by emailing our dedicated team.</span>

<span style=”color: #000000;”>Action: Before returning an order, you must first submit a return request. Email us <strong>info@xclusivebrandsbd.com</strong> or message us on Facebook and WhatsApp directly with your order number:</span>

<span style=”color: #000000;”>I would like to initiate a return/exchange for the following item(s) from Order Number: [Your Order Number].</span>
<ul>
<li><span style=”color: #000000;”><strong>Reason for Return/Exchange:</strong> [Choose one: Return for Refund, Exchange for Different Size/Color, Exchange for Different Item]</span></li>
<li><span style=”color: #000000;”><strong>Item(s) to be Returned/Exchanged:</strong></span>
<span style=”color: #000000;”><strong>Item Name: </strong></span>
<span style=”color: #000000;”><strong>SKU/Product Code:</strong></span>
<span style=”color: #000000;”>Quantity Issue/Reason(e.g., too small, wrong item received, damaged)</span>
<span style=”color: #000000;”><strong>[Product Name 1]</strong> </span>
<span style=”color: #000000;”><strong>[Code] [#]</strong> </span>
<span style=”color: #000000;”><strong>[Reason]</strong></span></li>
<li><span style=”color: #000000;”>If requesting an exchange, please specify the desired item:</span></li>
</ul>
<span style=”color: #000000;”><strong>Desired Item:</strong> [New Product Name, Size, and Color]</span>

<span style=”color: #000000;”>Please provide me with the Return Merchandise Authorization (RMA) number and the detailed shipping instructions as quickly as possible.</span>

<span style=”color: #000000;”>Thank you for your assistance.</span>

<span style=”color: #000000;”>Sincerely,</span>

<span style=”color: #000000;”>Our team will respond promptly with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.</span>

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<span style=”color: #000000;”><strong>Original Conditions</strong></span>
<ul>
<li><span style=”color: #000000;”>Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:</span></li>
<li><span style=”color: #000000;”>Face + Body products if opened, used or protective seal is not intact.</span></li>
<li><span style=”color: #000000;”>Underwear if the hygiene seal is not intact or any labels have been broken.</span></li>
<li><span style=”color: #000000;”>Swimwear if the hygiene seal is not intact or any labels have been broken.</span></li>
<li><span style=”color: #000000;”>Pierced jewellery if the seal has been tampered with or is broken.</span></li>
<li><span style=”color: #000000;”>Face coverings if the seal has been tampered with or is broken.</span></li>
<li><span style=”color: #000000;”>The item must be returned in the original shipping packaging and original branded packaging, including associated accessories, instruction booklets, labels, protective covers, leaflets or boxes.</span></li>
<li><span style=”color: #000000;”>Perfume boxes must still be sealed (with its sticker or crystal film).</span></li>
<li><span style=”color: #000000;”>Upon receipt of your item(s) and subject to inspection by our Quality Services Department, we will proceed with the refund</span></li>
</ul>
<span style=”color: #000000;”>It’s fine to try an item on like you would in a shop, but please don’t actually wear it don’t wear it too long. If an item is returned to Xclusive Brands in an unsuitable condition (worn, damaged, etc.) or outside of the returns timeframe, Xclusive Brands won’t be able to give you a refund. The item may be sent back to you and you may be asked to cover the delivery costs.</span>

<span style=”color: #000000;”>All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached (e.g., shoes should be returned with the original shoe box).</span>

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<span style=”color: #000000;”><strong>Responsibility</strong></span>
<span style=”color: #000000;”>Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!</span>

<span style=”color: #000000;”>As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.</span>

<span style=”color: #000000;”>We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.</span>

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<span style=”color: #000000;”><strong>Important Note to Avoid Issues:</strong> Important note to avoid problems: When you receive a product from the delivery person, if there is an expiration date or damage problem with the product, do not open the box, package and bottle. Please provide evidence, such as opening a parcel in front of the delivery person or taking videos and pictures. This will make the matter clear and there will be no misunderstandings.</span>
<p style=”text-align: center;”>Visit our full <a style=”text-decoration: underline; color: #0000ee;” href=”https://xclusivebrandsbd.com/refund_returns/”>Return Policy page</a> for details and FAQs, or contact our support team for assistance.</p>