Thank you for shopping with us
We hope you are happy with your purchase. If you are not satisfied, we offer exchanges under the following conditions.
Product Condition
Exchanges are only available for products that are unused, unwashed, and in their original condition with all tags and packaging intact.
Time Frame
You must request an exchange within 3 days of receiving the product.
Verification
The product must be in the same condition it was received, and you must provide proof of purchase (e.g., receipt or order number).
Contact Our Team
Contact our customer service team with the following details:
- Order number
- Product name
- Reason for exchange
Review Process
Our team will review your request and provide instructions on how to return the item.
Exchange Processing
Once your exchange is approved, we will process it promptly and ship the new product to you.
Non-Eligible Items
Certain products may not be eligible for exchange due to hygiene or safety reasons. These exceptions will be clearly stated on the product page.
For specific information about product eligibility for exchanges, please refer to the individual product pages or contact our customer service team.
Shipping Responsibility
Customers are responsible for the cost of shipping the item back to us.
We will cover the shipping costs for the reshipment of exchanged items.
Need Assistance?
If you have any questions or need further assistance with the exchange process, please don't hesitate to reach out to us. We're here to help!
Day 1-3: Request Submission
Submit your exchange request within 3 days of receiving your order, including all required information and photos if necessary.
Day 3-5: Request Review
Our team reviews your request and confirms eligibility. You'll receive shipping instructions for returning the item.
Day 6-12: Return Shipping
Pack and ship your item back to us. We recommend using a tracking number for your protection.
Day 13-16: Exchange Shipment
Once we receive your return, we'll process the exchange and ship your new item with priority handling.
What if my exchange request is denied?
If your exchange request doesn't meet our eligibility criteria, our team will contact you to explain why and discuss alternative options that might be available to you.
Can I exchange for a different product?
Yes, you can exchange for a different product of equal or lesser value. If you choose a product with a higher value, you'll need to pay the price difference.
What happens if the exchanged item is out of stock?
If your requested replacement is out of stock, we'll contact you to offer alternatives or a store credit that you can use for future purchases.
Do you offer refunds instead of exchanges?
Our primary policy is for exchanges, but in certain circumstances, we may offer refunds. Please contact our customer service team to discuss your specific situation.
Documentation Checklist
Product Photos
Clear photos of the item showing its condition and any issues that are the basis for your exchange request.
Tip: Take photos in natural light from multiple angles to clearly show the product condition.
Proof of Purchase
A copy of your receipt, order confirmation email, or order number. This helps us locate your purchase in our system.
Contact Information
Your current phone number and email address so we can communicate with you throughout the exchange process.
Different product categories may have specific exchange requirements due to their nature. Please review the guidelines for your product type below:
Apparel & Accessories
- Tags must be attached and original packaging intact
- Shoes must have no signs of wear on soles
- Swimwear and intimates are final sale (no exchanges)
Electronics
- All original packaging, cables, and accessories required
- Device must not be activated or registered
- Factory seals should be intact where applicable
Home Goods
- Items must be unassembled in original packaging
- Kitchenware must be unused and in original condition
- Fragile items must be carefully repacked for return shipping
Beauty & Personal Care
- Products must be unopened and seals intact
- No exchanges on opened cosmetics due to hygiene reasons
- Original boxes and packaging must be undamaged
Nehal
"I needed to exchange a dress that was too large, and the process was incredibly smooth. Customer service responded quickly, and I had my new size within a week. Fantastic service!"
Tamim chowdhury
"The exchange process was straightforward. I appreciated the clear instructions and the fact that they covered shipping for the replacement item. Would definitely shop here again."
Shabib
"I was hesitant about exchanging an item I purchased online, but their customer service team walked me through the entire process. The replacement arrived in perfect condition and fits perfectly!"