All orders are shipped via local courier at the following rates (you will have the option to select your rate when placing an order):
Fast, reliable, and secure delivery to your doorstep.
Now we’re happy to offer complimentary shipping! Nationwide delivery across all over Bangladesh – Dhaka, Chattogram, Sylhet, Khulna & beyond.
Processing & Delivery Time
Products Dispatch Timeframe
- Inside Dhaka: 1 business days
- Outside Dhaka: 1–5 business days
- Orders processed within 24 hours (Sat–Thu).
Delivery Timeframe
- Dhaka Metro Area (Up to 1—3 working days)
- Outside Dhaka Metro (Up to 2—5 working days)
Instant Home Delivery Dhaka Metro:
Lightning-fast delivery is available only in the Dhaka metro city through Pathao Instant Delivery. (The customer will bear the delivery charge!)
Delivery Charges
Home Delivery inside Dhaka
- Dhaka Metro Area — BDT 90 (Free delivery on orders 5,000 BDT+)
Outside Dhaka — Courier Charges & Delivery Point
- Pathao — BDT 130 (Up to 3 working days) (Home doorstop)
- Sundarban — BDT 120 (Up to 3—7 working days) (pickup)
- SA Paribahan — BDT 200 (Up to 3—7 working days) (pickup)
- Janani Courier: BDT 150 (Up to 3—7 working days) (pickup)
Collection Points (Pick-up Option)
Prefer picking up your order instead of waiting for delivery? We’ve got you covered!
You can collect your order directly from our Xclusive Brands Office during business hours.
Pick-up Address:
Flat 502, House 155, Road 4, Block A, Niketan, Gulshan 1, Dhaka 1212, Bangladesh
Pick-up Hours:
Saturday – Thursday, 11:00 AM – 6:00 PM (closed on Fridays & government holidays)
How It Works:
- Choose “Pick-up from Office” during checkout
- Wait for confirmation that your order is ready
- Collect your package by showing your order ID
Benefits of Pick-up:
✅ No delivery charges
✅ Collect at your convenience
✅ Fast and secure handover
Delivery Term Pre-order
Estimated arrival time (from the day of order confirmed) and shipping charge are as follows:
- UK arrival time 3 – 4 weeks. International shipping charge is TK 1100/kg.
- USA arrival time 5 – 6 weeks. International shipping charge is TK 750/lbs.
- Canada arrival time 5-6 weeks. International shipping charge is TK 750/lbs.
- UAE arrival time 3-4 weeks. International shipping charge is TK 700/kg
These are timelines and charges for product arrival at our office. Delivery lead time and charges [as mentioned in the Delivery section] will be added based on your preferred delivery location.
Order Tracking
You can track your order status through your account or via the shipping email we send you.
Our Guarantee & Policies
Order Shield: Your satisfaction is our priority. If your order arrives with damaged, defective, or incorrect items, we take full responsibility. Please contact us within 3 days of delivery.
Clear Return Process: To be eligible for a return, we ask that you provide an unboxing video as proof of damage or a missing item. The product must be unused and in its original packaging. Request within 3 days of delivery, Wrong/damaged items replaced or refunded, See our Return Policy
Hassle-Free Refunds: Once your return is approved, we will process your refund within 5-7 business days to your original payment method.
Important Information for Pathao Delivery.
- If you want delivery by a Pathao rider, we provide our pickup address.
- Delivery charge: As per Pathao instant delivery rates. You bear all Pathao rider expenses yourself.
- We are not responsible for product damage during transportation.
- You must hire the Pathao rider yourself; we provide complete process support if you choose this delivery option.
- You bear the cost of returning products through Pathao.
- To collect your product, please provide the name and mobile number of the Pathao rider, along with the tracking code.
Why Choose Xclusive Brands?
All products are sourced directly from authorized brand distributors and safely shipped to our warehouse so you can shop with confidence.
Flexible Payments
We offer Cash on Delivery (COD) nationwide, as well as secure online payment options for your convenience.
Secure Packaging
Your order is packaged with utmost care to prevent any damage, ensuring it arrives in perfect condition.
Dedicated Support
Our customer support team is always ready to assist you with any questions or concerns you may have. Dedicated support (10 AM–7 PM, Sat–Thu)
Secure Delivery: Safe and reliable courier partners
Fast Delivery: Quick processing and shipping
Order Tracking: Real-time delivery updates
Frequently Asked Questions (FAQ)
1. Do you deliver everywhere in Bangladesh?
Yes, we provide delivery to all districts, including rural areas.
2. How long does delivery take?
Inside Dhaka: 1–3 business days. Outside Dhaka: 2–5 business days.
3. Can I track my order?
Yes! Once shipped, you’ll receive a tracking ID by SMS/email.
4. What if I receive the wrong or damaged item?
You can request a return/exchange within 3 days. We’ll replace or refund as per our policy.
5. Do you offer free delivery?
Yes, all orders above ৳2,000 qualify for free nationwide delivery.
6. Which payment methods do you accept?
Cash on Delivery, bKash, Nagad, Rocket, Debit/Credit Cards, and Online Banking.
7. What happens if my package is delayed?
Occasionally, deliveries may take longer due to courier delays, weather, or unavoidable circumstances. Our support team will keep you updated.
8. Can I change my delivery address after placing an order?
Yes, but only if your order has not been dispatched. Please contact customer support immediately for changes.
9. Do you offer same-day delivery?
Currently, same-day delivery is available only for selected areas inside Dhaka. Please check with our support team before placing an urgent order.
10. What if I’m not available when the delivery arrives?
The courier will usually call you before delivery. If you miss it, they may attempt a second delivery or ask you to collect it from their nearest office.
📞 Need help? Call +8801795535353 or chat with us anytime on Facebook Messenger and WhatsApp.Last updated SEP 06, 2025