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All orders are shipped via local courier at the following rates (you will have the option to select your rate when placing an order):
Accepted payment methods:
• Payments are accepted via credit card, debit card, mobile banking with a valid billing and shipping address
• Accepted credit cards are Visa, American Express and Mastercard
Online payment conditions:
The xclusive brands website is provided with an SSL encryption system to protect personal and payment data
Frequently asked questions:
Know more payment policies
Now, we are happy to offer complimentary shipping!
• Once your order is confirmed we cannot change the delivery address or method or any details within your order such as product, product number, size, colour.
•You can track the status of your order through a link in your account or in your shipping email
•Some products require official photo ID : Accepted forms of ID are UK or passport, driving license or NID card.
Standard Home Delivery: 3-7 Working Days:
• Your order will be delivered by Bangladeshi courier
1. Sundarbans (up to 3 working days)
2. SA Transport (up to 3 working days)
2. Janani Courier (up to 4 working days)
•This ground delivery option has the least impact on the environment.
Express Home Delivery only Dhaka city: This service is now OFF.
If you want to take the delivery of your order by pathao rider, then we only support you with the products pickup address.
Notes:
1. You have to bear all expenses of pathao rider yourself
2. In this case, we will not be responsible for any damage to the product during the transportation of the product.
3. You have to hire pathao rider yourself, we do not hire pathao rider.
4. You will have to bear the cost of returning any products through pathao.
5. To collect your product, you must give the pathao riders name, mobile number and tracking code.
We are happy to offer an exchange and return policy. For items purchased before this date, the standard 7 day return and exchange policy applies.
A refund request:
• Before returning an order you must ‘request returns’ to the email account
Return Conditions:
• The item must be returned in the original shipping packaging and original branded packaging, including associated accessories, instruction booklets, labels, protective covers, leaflets or boxes.
• Perfume boxes must still be sealed (with its sticker or crystal film).
•Upon receipt of your item(s) and subject to inspection by our Quality Services Department, we will proceed with the refund
Learn more about the return policy here
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