Accepted payment methods: • Payments are accepted via credit card, debit card, mobile banking with a valid billing and shipping address • Accepted credit cards are Visa, American Express and Mastercard
Online payment conditions: The xclusive brands website is provided with an SSL encryption system to protect personal and payment data Frequently asked questions: Know more payment policies
We are happy to offer an exchange and return policy. For items purchased before this date, the standard 7 day return and exchange policy applies.
A refund request: • Before returning an order you must ‘request returns’ to the email account
Return Conditions: • The item must be returned in the original shipping packaging and original branded packaging, including associated accessories, instruction booklets, labels, protective covers, leaflets or boxes.
• Perfume boxes must still be sealed (with its sticker or crystal film).
•Upon receipt of your item(s) and subject to inspection by our Quality Services Department, we will proceed with the refund